Lifetime Warranty
We warranty our sunglasses against manufacturing defects for the lifetime of the product...not for a year, but a lifetime. Since eventual wear and tear can be expected, reasonable repair charges will be levied if repairs are necessary as a result of normal wear, scratched lenses, broken hinges, accidental damage, misuse or any other problems not determined to be a manufacturing defect. Costa Del Mar will repair or replace, at our option, any product determined by Costa Del Mar to be a manufacturer's defect. A processing fee of $9.95 (plus sales tax in FL, TX, NJ, CO, UT, SC, AZ and MI) will be charged for each warranty claim processed. Prescription Limited Warranty All Costa Del Mar frames for prescription lenses are warranted for one year from the time of purchase for defects in materials and workmanship, with proof of purchase. Repair Service
Complete Repair Form We recommend insuring your package against loss by the carrier and using a carrier that provides traceability. Be sure to include the printed form that is computer-generated from the online system above with all repairs submitted to Costa Del Mar. A processing fee of $9.95 (plus sales tax in FL, TX, NJ, CO, UT, SC, AZ and MI) will be charged for each warranty and repair. If it is determined that your Costa Del Mar sunglasses are not covered under warranty, you will be contacted via email with repair pricing. You will be able to approve which repairs to move forward with and pay for them via credit card online. If we have not received a response from you after 30 days of trying to contact you, then your sunglasses will be sent back to you as is. We are sorry, but Florida State Law does not allow Costa Del Mar to repair prescription sunglasses. PLEASE RETURN YOUR PRESCRIPTION SUNGLASSES TO YOUR LOCAL RETAILER OR DISPENSING OPTICIAN WITH PROOF OF PURCHASE. Our Automated E-Mail Response Service (AERS) Please submit your credit card information for expedited service. Your credit card will be charged the appropriate pricing plus a $9.95 processing fee (plus sales tax in FL, TX, NJ, CO, UT, SC, AZ and MI) when your sunglasses are shipped back to you. This is a secure site... Please review our Frequently Asked Questions for additional information. *NOTICE-MEXICO CUSTOMERS* |